Last Updated: October 27, 2025
Felux (the “Company”, “we”, or “us”) recognizes the importance of data privacy, and this Privacy Policy sets forth the terms and conditions with respect to how we process your personal information. This Privacy Policy describes, among other issues, the types of personal information that we collect, the purposes for which we use it, the types of third parties with whom we share it, and any rights and responsibilities you may have with respect to such personal information.
This Privacy Policy applies to the personal information you provide us when you (i) visit any website that we own, license, or otherwise operate and that links to this Privacy Policy (each, a “Site”), (ii) download or register with our services and applications, or (iii) visit our offices or otherwise contact or engage with us. For purposes of this Privacy Policy, the Site and all information, products, goods and services sold or furnished by Felux through a Site shall be referred to collectively as the “Services.”
PLEASE READ THIS PRIVACY POLICY CAREFULLY AS IT DESCRIBES YOUR RIGHTS, RESPONSIBILITIES, AND LIABILITIES. BY ACCESSING OR USING THE SERVICES OR OTHERWISE PROVIDING US WITH PERSONAL INFORMATION, YOU ARE CONSENTING TO THE TERMS OF THIS PRIVACY POLICY AND OUR TERMS & CONDITIONS.
Felux is headquartered in the United States. For more information on our data transfer practices, please see Section 9 (Data Retention and Localization).
This Privacy Policy applies to personal information that Felux receives during its business operations as a “data controller” - which means we determine the purpose and means of processing such personal information. For purposes of this Privacy Policy, the term “personal information” means any information that, alone or in conjunction with other information or data, identifies or is linked to a particular individual or household and that is subject to, or otherwise afforded protection under, a data protection law, statute, or regulation. The term “personal information” does not include anonymized or de-identified data that is not attributable to a particular individual or household and that is not otherwise subject to a data protection law, statute, or regulation. Felux may anonymize or de-identify personal information, and such data is not subject to this Privacy Policy, and Felux may use such data for any lawful purpose.
For data sourced from Connected Tools (defined below in Section 5), we act as a (“data processor”) to our enterprise customers, which act as the data controller. We process personal information solely on documented instructions from our enterprise customers, including the scope of sources and sharing. Felux and our enterprise customers act as joint, independent controllers of Business Information (described below in Section 2) derived from Connected Tools.
FOR THE AVOIDANCE OF DOUBT, FELUX IS NOT RESPONSIBLE FOR, AND YOU WILL NOT HOLD OR SEEK TO HOLD FELUX LIABLE FOR, ANY DATA PROCESSING ACTIVITIES UNDERTAKEN IN CONNECTION WITH THE SERVICES BEING OFFERED OR THE WEBSITES BEING OPERATED BY THIRD PARTIES (INCLUDING CONNECTED TOOLS) ON FELUX PLATFORMS.
Felux collects personal information in order to provide our Services, comply with our legal obligations, promote our business interests, and for the other reasons set forth in this Privacy Policy. When you do not provide personal information to Felux, we may not be able to provide you the Services or to complete a transaction you requested. Generally, we collect the following types and categories of personal information during our business operations:
For the avoidance of doubt, you hereby agree that Felux may contact you via any means, including via SMS/text message and email (including through the use of autodialing systems and services), to furnish you information regarding your use of the Services.
We collect personal information from the following sources:
In addition, when you access the Site, we collect certain data automatically using technical means and tools. This data relates to your device, as well as your experience on the Site and other websites, including the following:
Felux uses proprietary and third-party artificial intelligence models and algorithms to aggregate, classify, summarize, and generate insights from enterprise systems, which may include email, calendars, productivity suites, customer relationship management (CRM) platforms, collaboration tools and similar enterprise applications (collectively, “Connected Tools”). Our enterprise customers determine which Connected Tools are integrated and which users have access to the resulting insights.
We do not intentionally collect sensitive personal information (e.g., government IDs, health information, precise geolocation) for AI insight generation. If such information is present in Connected Tools, our systems are designed to minimize processing (e.g., by filtering, redaction heuristics, or exclusion rules) and to avoid using such information for insights. Our Services provide decision support and recommendations to authorized users, but does not make binding or automated decisions of legal or consequential affect.
We may use trusted third-party service providers to power the AI, and any information shared through it is handled in accordance with this Privacy Policy.
We may share your personal information with certain organizations and third parties in accordance with applicable law, including as set out below. However, we do not share personal information with third parties that we have reason to believe use such information for their own direct marketing purposes.
In the event that you facilitate a transaction with Felux, or request information from or otherwise engage with us, and such activities require Felux to share your personal information with a service provider or other third party, you hereby consent to such disclosure and/or direct Felux to intentionally disclose your personal information to the service provider or third party.
The period during which we retain your personal information varies depending on the purpose for the data processing. For example, we retain personal information for as long as needed to provide you with our Services, to facilitate transactions you have requested, to comply with our legal obligations (e.g., tax filings), to engage in marketing activities, and for as long as is necessary to defend our legal or business interests. In all other cases, we retain your personal information for as long as is needed to fulfill the purposes outlined in this Privacy Policy.
Felux is based in the United States, and the personal information that we collect and process is retained and stored in the United States. Felux uses service providers that store personal information on our behalf in the United States and in other countries where you may not be a resident. Please be aware that the United States, and these other countries, may not provide the same level of protection of personal information as in your country, state, or other jurisdiction of residence or nationality, and when transferred to the United States or elsewhere, your personal information may be accessible by, or otherwise made available to, local government authorities and officials pursuant to judicial and/or administrative orders, decrees, and demands, and/or other domestic laws, statutes, and regulations. Felux does not participate in the U.S. Data Protection Framework. By continuing to provide us such information, you hereby acknowledge and agree that your personal information will be transferred to, and stored in, the United States and in the countries where our service providers are located.
We seek to protect the security of your personal information and use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. HOWEVER, NO INFORMATION SYSTEM CAN BE FULLY SECURE, AND WE CANNOT GUARANTEE THE ABSOLUTE SECURITY OF YOUR PERSONAL INFORMATION. MOREOVER, WE ARE NOT RESPONSIBLE FOR THE SECURITY OF PERSONAL INFORMATION YOU TRANSMIT TO THE SITE AND/OR THE SERVICES OVER NETWORKS THAT WE DO NOT CONTROL, INCLUDING THE INTERNET AND WIRELESS NETWORKS, AND YOU PROVIDE US WITH ANY PERSONAL INFORMATION AND DATA AT YOUR OWN RISK. TO THE EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE OR OTHERWISE RESPONSIBLE FOR ANY DATA INCIDENT OR EVENT THAT MAY COMPROMISE THE CONFIDENTIALITY, INTEGRITY, OR SECURITY OF YOUR PERSONAL INFORMATION CAUSED BY A THIRD PARTY. The safety and security of your personal information also depends on you. Where we have given you (or where you have chosen) a username and password to access our Services, you are responsible for maintaining the security and confidentiality of those credentials and not revealing them to others. You must contact us immediately (and in any event within twenty-four (24) hours) if you have reason to believe that your username or password to our Services has been compromised. You acknowledge and agree that we may contact you via email or other electronic communications in the event we are legally required to notify you of a data security incident or event related to your personal information.
The Site is not directed at, nor intended for use by, children. As a result, if you are under the age of sixteen (16), you are prohibited from accessing or using the Services (including the Site) or providing us with your personal information.
You may, from time to time, have the ability to submit via the Site a comment on, provide an opinion about, rate, or otherwise discuss our Services (a “Product Review”). In other circumstances, you may directly provide us feedback on our business, our business sector, or the Services (“Feedback”). Any information or content you post in a Product Review or in your Feedback may be available to other users of the Site (and our social media platforms) and may be retrievable by third-party search engines, and third parties may also be able to download or share your Product Review and Feedback to social media websites or elsewhere. We recommend that you guard your privacy and anonymity and not upload any information in your Product Review and Feedback that you wish to remain confidential. Any third party with access to your information via the Site will be permitted to use the information in the same manner as if you submitted the information directly to that third party. Publicly posting any information on the Site is entirely voluntary on your part, and we recommend you carefully consider the information you choose to make publicly available. As between you and Felux, any and all Product Reviews and Feedback shall be considered our confidential and proprietary information. In order for Felux to utilize such Product Reviews and Feedback, you grant to Felux a non-exclusive, perpetual, irrevocable, worldwide, royalty-free license, with the right to sublicense, under all relevant intellectual property rights, to use, publish, and disclose such Product Reviews and Feedback in any manner we choose and to display, perform, copy, make, have made, use, sell, and otherwise dispose of Felux’s and our sub-licensees’ products or services embodying such Product Reviews and Feedback in any manner and via any media we choose, without reference to the source. Felux shall be entitled to use Product Reviews and Feedback for any purpose without restriction or remuneration of any kind with respect to you and/or your representatives.
You are permitted, and hereby agree, to only provide personal information to Felux if such personal information is accurate, reliable, and relevant to our relationship and only to the extent such disclosure will not violate any applicable data protection law, statute, or regulation or infringe upon a person’s data privacy rights or privileges. IF YOU PROVIDE PERSONAL INFORMATION (INCLUDING PERSONAL INFORMATION CONCERNING A THIRD PARTY) TO FELUX, YOU EXPRESSLY REPRESENT AND WARRANT TO FELUX THAT YOU HAVE THE FULL RIGHT AND AUTHORITY TO PROVIDE FELUX WITH SUCH PERSONAL INFORMATION (INCLUDING PERSONAL INFORMATION CONCERNING A THIRD PARTY) AND THAT FELUX’S USE AND PROCESSING OF SUCH PERSONAL INFORMATION AS SET FORTH HEREIN WILL NOT VIOLATE ANY PERSON’S RIGHTS OR PRIVILEGES, INCLUDING RIGHTS TO PRIVACY. YOU HEREBY AGREE TO FULLY AND COMPLETELY INDEMNIFY FELUX FOR ANY CLAIMS, HARM, OR DAMAGES THAT MAY ARISE FROM YOUR PROVISION OF PERSONAL INFORMATION (INCLUDING PERSONAL INFORMATION CONCERNING A THIRD PARTY) TO FELUX.
It is important that the personal information that you provide to us is accurate and reliable. In certain circumstances, you may have the ability to directly edit your account to update and change your personal information (e.g., name, telephone number, email), and you must do so when such changes are warranted. If our Site does not provide these capabilities, then you must write to us in accordance with the Contact Us section below so we can update our records.
Residents of certain US states, the European Economic Area (EEA), Switzerland, and the United Kingdom have rights relating to the collection, use, disclosure, and other processing of their personal information, subject to applicable legal exceptions and requirements. The exact scope of these rights may vary by jurisdiction.
For Connected Tools Data. We support our enterprise customers in responding to such requests related to Connected Tools Data in our capacity as a data processer/service provider and will assist with data subject rights requests that our enterprise customers forward to us. For more information about your privacy rights or to exercise such rights, contact your affiliated enterprise.
For Business Information and other Personal Data Collected by Felux (Not Connected Tools Data). For individuals in the European Economic Area (EEA), Switzerland, and the United Kingdom, you are entitled to the following privacy rights:
Submit a Privacy Request. To submit these abovementioned privacy requests, please contact us in accordance with the “Contact Us” section below. You may designate an authorized agent to submit a privacy request on your behalf.
Privacy Request Verification Process. If you make any request related to your personal information, Felux will ascertain your identity (and the identity of the authorized agent, to the extent applicable) to the degree of certainty required or permitted under the law before addressing your request. In particular, before granting you access to, erasing, or correcting, specific pieces or categories of personal information or otherwise responding to your request, Felux will, to the extent required or permitted by law, (i) require you (or your authorized agent) to verify your request via email, (ii) request certain contact information or government identifiers, and (iii) match at least two pieces of such personal information with data that we have previously collected from you. None of your privacy rights are absolute, and such rights are subject to exceptions and exemptions.
Legal Basis for Processing. For purposes of the EU/UK GDPR, we can collect and process your data under one of the following legal bases:
Complaints. Depending on applicable law, you may have the right to submit a complaint to a data protection authority responsible for overseeing our compliance with data protection law in your jurisdiction. Please see a list of potentially applicable regulatory authorities:
We would, however, appreciate the opportunity to address your concerns, so please feel free to contact us regarding any complaint you may have. We will not discriminate against individuals for exercising their data privacy rights or filing a privacy complaint.
You may, at any time, opt-out from receiving marketing emails from us. To opt-out from such marketing, please use the “unsubscribe” or “preference” features within our email communications or contact us in accordance with the “Contact Us” section below.
Some web browsers may transmit “do-not-track” signals to the website with which the user communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they are even aware of them. Unless otherwise required by law, we currently do not take action in response to these signals.
Felux strives to ensure that every person has access to information related to our Services, including this Privacy Policy. Please contact us if you would like this Privacy Policy provided in an alternative format, and we will seek to meet your needs.
As part of our recruitment and talent management process, we collect personal information with respect to individuals who are interested in working for us. In this context, we collect employment and application data, such as the following: contact information (e.g., name, title, residential or postal address, telephone number, and personal email address); information in a curriculum vitae, resumé, cover letter, or similar documentation; details regarding the type of employment sought, willingness to relocate, job compensation and benefit preferences; health data (e.g., medical conditions); information related to your background, education, criminal record, credit history and similar data; information provided about or by your references or other third parties related to your employment history, skills, qualifications, or education; and information related to previous applications to us or previous employment history with us. When permitted by law, we may collect information about your race and ethnicity to assist with our diversity and inclusion programs.
We use this information for the following purposes: to identify and evaluate job applicants; to verify your information; to complete employment, education, background and reference checks; to communicate with you about the recruitment process and your application; to comply with our legal, judicial, regulatory, administrative, or other corporate requirements; to analyze and improve our application and recruitment process; to accommodate individuals who may have specialized needs during the employment process; and to protect the rights, interests, and property of our business, other job applicants, employees, or the public, as required, or permitted, by law.
We share this personal information with third parties (see “Sharing Information / Third-Party Disclosures”), and we may also use this employment and application data for any other purpose set forth in this Privacy Policy.
Please see above for any privacy rights you may have with respect to this personal information.
Felux uses web-based conferencing platforms and applications (each a “Conference Platform”) for the purpose of hosting or conducting video and audio meetings and conferences, webinars and similar training exercises, social events, and other types of video and audio meetings (collectively, “Conferences”). We often use Conference Platforms that are owned and administered by a third-party service provider (e.g., Google, Zoom, WebEx, Skype for Business). The type of personal data processed by Felux via a Conference Platform depends on the scope and nature of the Conference, and may include your identity data, registration data, transaction data, technical data, and other information furnished to Felux during the Conferences. Please note that Felux, and our third-party service providers and partners, may record our Conferences, including the content of communications and activities that occur therein, and Felux may use and disclose such content, information and data for our own business purposes. By participating in a Conference, you hereby consent to such recording, use, and disclosures. Please ensure data and privacy protection in the background of your Conference (e.g., by notifying bystanders of the Conference, using the background masking function), where technically feasible. You may not furnish an access code or a link to a Conference without permission from Felux.
We reserve the right to amend this Privacy Policy at any time. We will notify you if this Privacy Policy is amended by updating the “Last Updated” section listed above. It is your responsibility to periodically review the Privacy Policy to determine whether any amendments have been made hereto. Your use of the Services and continued use of the Services after any amendments are made to this Privacy Policy, signifies your consent to this Privacy Policy and any amendments hereto. We may, in our sole discretion, provide you communications, including via email or text messages, about changes to our Privacy Policy; however, such communications do not abrogate or otherwise limit your responsibility to periodically review the Privacy Policy to determine whether any amendments have been made hereto.
If you have questions regarding this Privacy Policy or our handling of your personal information, would like to request more information from us, or would like to exercise a data privacy right, please contact us at [dhogensen@felux.com] or [6133 Rockside Rd, Independence, OH 44131 Attention, Dallas Hogensen].